Serge Mucibabic
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Recent activity by Serge Mucibabic-
+ 1 for the custom fields to be added in Backlog Dataset. Specifically, filtering reports on specific fields is of essence.
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Hi, This is a nice addition. Can related field be used on the right side of the action in triggers? For example, I created a user custom 'lookup' field called Deputy Agent, with the intent to use i...
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A Zendesk Help Center agent suggested to try a calculated attribute so I did. I created the "Ticket Link" calculated attribute with the following line: LINK("https://userdomain.zendesk.com/agent/ti...
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Hi Ronald, You can copy entire concatenated column and "paste values (V)" right over it, or in a new column. That results in clickable hyperlinks, but only after double-clicking on each cell once. ...
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Roland, Such concatenated cell doesn't seem to be clickable as a hyperlink in xls (even though it displays nicely as url text). Is it in your case and if so how did you get it clickable? Thanks for...
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Thank you Roland for your input.
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Thank you, that is helpful. I found that the custom date field does not allow me to use automation (send an automatic email) the same way as due date field. For example, I can not chose a condition...
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Thanks for letting me know Andrew. Do you know what extension app can be used for that or an effective way to find it?
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Thank you for sharing your thoughts Andreas. Are there any external apps that can be used (integrated) to address this? Thanks, Serge
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I agree this is annoying and very confusing. I've just had a case where a relatively new agent forwarded a couple of moths old email to our 'Zendesk Support' email, hence the ticket was raised. Th...