Serge Mucibabic

1. Community
2. Feedback - Ticketing System (Support)

Some placeholders like {{current_user.name}} when used in trigger action "side conversation via  email" do not work as intended. For the above placeholder the SC emails come out signed by an assign...

• Serge Mucibabic
• Created March 03, 2023 03:20
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

When someone responds to a side conversation email there is a temporary notification for the assignee on the top right of the screen that lasts for about 10-15 seconds.I am aware it is possible to ...

• Serge Mucibabic
• Created February 20, 2023 04:40
• 4 followers
• 2 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Is it possible to select the time filter different than default (one month filter) for scheduled reports. Also, is it possible to configure the content of the reports if the xls or csv is selected ...

• Serge Mucibabic
• Created August 05, 2022 01:58
• 4 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

I needed to generate reports for multiple customers containing a list of open tickets and export it to Excel to share with them. Such a list needs to have a ticket number (ID) field, but also a lin...

• Serge Mucibabic
• Created July 14, 2022 15:39
• 4 followers
• 9 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

The default view of of the 'incident' tickets within a 'problem' ticket  has a limited number of fields (Status , ID, Subject, Requester, Requested, Group, Assignee).  Can that view be customized....

• Serge Mucibabic
• Created May 08, 2021 15:46
• 9 followers
• 9 comments
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)

Is it possible to make due date visible for the ticket types other than 'task'?

• Serge Mucibabic
• Created May 08, 2021 15:35
• 11 followers
• 13 comments
• 9 votes