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Shawn

Joined May 13, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Shawn

Shawn commented,

CommentGlobal security and user access

Hello,
We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them. 

Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?

Thanks,
Shawn

View comment · Posted Apr 30, 2021 · Shawn

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Shawn commented,

CommentHow to customize the theme of the help center

Hello,
Is this the only method to use use the APIs in the Help Center Web Widget? Looks like editorial access to header.hbs requires Pro or Enterprise level plans. Ideally from a UI and controls prospective it would seem to make more sense that admins should be able to do this via the 'Setup' tab under Channel/Widget since there is an interactive input field here but no way to save changes. Putting in a feature request for this.

Thanks

View comment · Posted Apr 15, 2021 · Shawn

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