Shawn

1. Support
2. ...
3. Ticket management
4. Tips to combat spam and protect your business

Hello,We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link ...

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• Shawn
• Created April 30, 2021 19:10
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How do I customize the Web Widget (Classic) in my Help Center using APIs?

Hello,Is this the only method to use use the APIs in the Help Center Web Widget? Looks like editorial access to header.hbs requires Pro or Enterprise level plans. Ideally from a UI and controls pro...

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• Shawn
• Created April 15, 2021 00:18
• 1 vote