Gilles Vanagtmael

1. People
2. ...
3. Team members and groups
4. Adding a team member alias

Hi!  Is it true that messaging messages do not use the alias? In our use case, agents have an alias (Naomi, for example) and yet, in the widget: Zendesk shows the full name (alias is first name onl...

• View comment
• Gilles Vanagtmael
• Created September 21, 2022 11:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

You can easily achieve this by disabling the option "non-email conversations are public by default"  (Tickets - Settings - comments) --- Note from the Zendesk Community Team -- the label for this s...

• View comment
• Gilles Vanagtmael
• Edited March 01, 2022 17:09
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Hi all! Any update on this one? https://support.zendesk.com/hc/en-us/articles/4408835753370/comments/4408849125786 We notice that this is becoming more and more important and that some customers ar...

• View comment
• Gilles Vanagtmael
• Created January 14, 2022 12:32
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Attachment Manager app

Hi there! Are there any updates planned for this app? Currently we often get the message that certain photos cannot be added to a ticket. Any idea what the reason for this might be?

• View comment
• Gilles Vanagtmael
• Created March 04, 2021 10:21
• 2 votes