Jim Uomini

1. Email
2. Formatting and customizing your email
3. Implementing simplified email threading for email applications

Is it necessary to clone all notifications and activate the new versions all at once? Or can we go slowly with both types in use and roll over slowly one trigger at a time? Thanks

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• Jim Uomini
• Created January 11, 2023 22:06
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Are there plans to allow filtering on additional fields added to the list view? Like Type (OOTB) or Product (Custom).

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• Jim Uomini
• Created November 02, 2022 21:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. SLA policy metric for tickets about to breach

Is there an answer to this request? I have the same issue.

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• Jim Uomini
• Created September 27, 2021 19:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you igno...

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• Jim Uomini
• Created May 07, 2021 19:36
• 7 votes

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

One of the most infuriating phrases I hear regularly is we have no plans to develop the basic usability feature you requested but go ahead and leave feedback. What's the point of that when you igno...

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• Jim Uomini
• Created May 07, 2021 19:30
• 7 votes