Paul Hughes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Pulkit Pandey Thanks for the code, it works on the nesty panel thanks you but not on the forms i have located on my requests page.  The forms are just url in anchors that bring the user to the f...

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• Paul Hughes
• Edited February 23, 2023 21:55
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, Thanks for all your help, as I'm using SSO I'm not able to get you access to our Zendesk portal, but thank you for the offer.  I don't see any from ID anchor tag in my console on h...

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• Paul Hughes
• Created February 23, 2023 21:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I was never able to find the anchor tags, still stuck on the piece of hiding the forms from the homepage. Have you any other ideas of how I could achieve this? Kindest, Paul

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• Paul Hughes
• Created February 22, 2023 01:23
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I have got through the console and code and don't seem to have any anchor tags, I'm assuming these are hidden, I'm not sure how to find these but I will keep trying. 

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• Paul Hughes
• Created February 13, 2023 23:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I had tried that already, I tried a couple of combinations but none worked. Even though in the console this is a organization tag that line of code still does not hide it.  I was br...

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• Paul Hughes
• Created February 13, 2023 17:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain Unfortunately that didn't work for me but I think the reason is because no tags are being applied to my users, well at least under the console they are not. if (HelpCenter.user.role...

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• Paul Hughes
• Edited February 13, 2023 15:24
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, I'm wondering if you ever found a solution for my last query? I want to hide these forms from both anonymous users and a certain tagged group in Zendesk but not sure if its possibl...

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• Paul Hughes
• Created February 10, 2023 01:10
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, I think there's some confusion, I am already using the code below which hides the forms from non-authenticated users and its working fine.  My question is can I also hide them from...

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• Paul Hughes
• Edited January 24, 2023 12:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, Thanks again as usual your code works brilliantly, I managed to get that working and can now hide it from non authenticated users from the homepage and the nesty-panel. One thing t...

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• Paul Hughes
• Created January 23, 2023 17:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain Thanks that is working for the Nesty Panel, im still stuck on hiding it from anonymous users on the homepage also,  I never did find the organization name, is there a way to hide it...

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• Paul Hughes
• Created January 23, 2023 15:37
• 0 votes