Paul H

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi Ifra Saqlain Just to let you know I figured it out and am now hiding on of the options. I found a similar forum about this issue here and was able to use this to create my own working piece of c...

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• Paul H
• Edited May 04, 2023 10:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How to hide dropdown field value in the request form for End User ?

Hi Alfredo Navarro Thanks for helping and providing the code.  I was wrecking my brain trying to get this to work before I stumbled onto your code.  For anyone coming along now just to be clear her...

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• Paul H
• Created May 04, 2023 10:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi  Ifra Saqlain I still cant get it working, I went back to your original idea: Can I ask, im adding this in the script, do i need to add in any code before the if query? Function or For? if (Help...

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• Paul H
• Edited May 03, 2023 14:52
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi Ifra Saqlain Thanks for coming back so fast, I know what you are saying now thanks for clearing that up, I don't think this will work for me in that case as I don't have the same HTML code, it o...

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• Paul H
• Created April 28, 2023 09:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi Ifra Saqlain Im not trying to hide the field here, only one of the field values, in this case that value is demo and its tag is demo. So when you say it should be field id: demo should the field...

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• Paul H
• Created April 28, 2023 08:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi Ifra Saqlain I tried that and it didn't work for me, I was just trying from anonymous user view and it wasn't hiding the field value in the dropdown.  In my field values I am trying to hide the ...

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• Paul H
• Created April 27, 2023 17:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can you hide a field or part of a unique field from specific users based on Tags?

Hi Ifra Saqlain Would you know if this is possible, you were very knowledgeable about hiding forms in the past. 

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• Paul H
• Created April 25, 2023 13:24
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Ifra Saqlain That's worked, thank you for all your time and patience on this.  Hopefully now for anyone coming along that wants to use the forms on the home page and also in the nesty panel this co...

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• Paul H
• Created February 24, 2023 14:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain No that didn't work for me, its not hiding homepage form or nesty form now. I'm conscious I've used a lot of your time now so thank you. 

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• Paul H
• Created February 24, 2023 14:04
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain and Pulkit Pandey I have used both your code and it appears I'm getting closer to getting this working, so thank you both.  I had to create two sections of code, one above the other...

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• Paul H
• Created February 24, 2023 12:53
• 0 votes