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Amit Chinchane
Joined May 13, 2021
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Last activity Feb 27, 2025
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Latest activity by Amit Chinchane
Amit Chinchane commented,
how can we retrieve the original Email TO & CC values using API?
View comment · Posted Feb 27, 2025 · Amit Chinchane
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Amit Chinchane commented,
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
View comment · Posted Feb 27, 2025 · Amit Chinchane
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Amit Chinchane commented,
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
View comment · Posted Feb 27, 2025 · Amit Chinchane
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Amit Chinchane created a post,
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
Posted Feb 26, 2025 · Amit Chinchane
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Amit Chinchane commented,
how can we detect via API that zendesk has done a swap of the “non support mailID from To field to CC field” the audit log also does not show the original email TO & CC, how can the original Email properties be pulled out via API/custom app?
View comment · Posted Feb 26, 2025 · Amit Chinchane
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Amit Chinchane created a post,
Hi All,
Is it possible to hide the a specfic value from the dropdown list on the form (help center) using javascript.
Currently I tried and even though the value is not showing up element (developer console), but I can still see the value on front end form.
this is my current code:
if(HelpCenter.user.role == 'anonymous' || HelpCenter.user.role =='end-user' || HelpCenter.user.role =='manager')
{
$('#request_issue_type_select option[value="13504813503517"]').remove();
}
Posted Nov 14, 2023 · Amit Chinchane
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Amit Chinchane commented,
Is it possible to have And operator used in the Search API call for tickets?
I am looking for something like
View comment · Posted Mar 25, 2023 · Amit Chinchane
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Amit Chinchane commented,
Hi All,
I am trying to create a webhook with bearertoken, but it is not working, The same wehbook with basic authentication is working properly, but if i switch to bearer token, then it gives 401 error
{
"error": "invalid_token",
"error_description": "The access token provided is expired, revoked, malformed or invalid for other reasons."
}
I tried adding the token in all the possible format:
- aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/token:aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
what am i doing wrong
View comment · Posted Mar 21, 2023 · Amit Chinchane
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Amit Chinchane created a post,
Is it possible to search for a webhook by filtering by name?
I tried "https://{subdomain}.zendesk.com/api/v2/webhooks"
but sure how the filter
filter[name_contains] |
can be used here
Posted Jan 02, 2023 · Amit Chinchane
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Amit Chinchane commented,
Hi Cheryl Lane:
Thanks alot, I followed ur suggestion and it worked . :)
View comment · Posted Dec 30, 2022 · Amit Chinchane
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