Emily McDaniel

Total activity

11
Last activity

October 27, 2021 19:01
Member since

May 13, 2021 15:09
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6

Activity overview

Latest activity by Emily McDaniel

Emily McDaniel commented, April 04, 2014 14:06
Ah ha okay! Thanks for the reply.
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- Emily McDaniel
- Created April 04, 2014 14:06
- 0 votes
Emily McDaniel created a post, April 02, 2014 22:19
Moderate Community
Completed
1. Community
2. Feedback - Community Forums (Gather)
We are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is th...
- Emily McDaniel
- Created April 02, 2014 22:19
- 5 followers
- 5 comments
- 1 vote
Emily McDaniel commented, February 24, 2014 17:50
Hi Erin, We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them ...
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- Emily McDaniel
- Created February 24, 2014 17:50
- 11 votes
Emily McDaniel created a post, February 24, 2014 15:20
Ability to show On-hold Status on Customer Portal
Planned
1. Community
2. Feedback - Help Center (Guide)
When our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-...
- Emily McDaniel
- Created February 24, 2014 15:20
- 80 followers
- 86 comments
- 65 votes
Emily McDaniel commented, January 27, 2014 15:32
I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.
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- Emily McDaniel
- Created January 27, 2014 15:32
- 5 votes