Emily McDaniel

1. Community
2. Feedback - Community Forums (Gather)
3. Moderate Community

Ah ha okay! Thanks for the reply.

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• Emily McDaniel
• Created April 04, 2014 14:06
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Hi Erin,  We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them ...

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• Emily McDaniel
• Created February 24, 2014 17:50
• 8 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.

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• Emily McDaniel
• Created January 27, 2014 15:32
• 5 votes