Emily McDaniel
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Recent activity by Emily McDaniel-
Moderate Community
CompletedWe are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is th...
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Ability to show On-hold Status on Customer Portal
PlannedWhen our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-...