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Chin Lancelot
Joined May 13, 2021
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Last activity Oct 26, 2021
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Latest activity by Chin Lancelot
Chin Lancelot commented,
How can I search for a chat with chat ID?
The screenshot below from explore illustrates that a chat was assisted by couple agents.
In support the ticket events I found only ona agent engaged in this session.
So what's going on with the others? How can I see the details?
View comment · Posted May 08, 2021 · Chin Lancelot
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Chin Lancelot created a post,
How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally contacted us via line.
Posted Apr 26, 2021 · Chin Lancelot
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Chin Lancelot commented,
I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.
I double-checked my configuration in line developer center.
However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.
View comment · Posted Apr 22, 2021 · Chin Lancelot
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