Recent searches
No recent searches

Han Yang T
Joined May 13, 2021
·
Last activity Oct 25, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Han Yang T
Han Yang T commented,
Hi Shiya, Referring to your message here -
Have you tried adding a transfer to agent step after article suggestions as a way to prevent end-users floating in limbo?
I am unable to configure another step after Articles suggestion, in order to transfer to an agent.
The transfer to agent step will be helpful after Articles suggestion, then I can add the form to collect ticket fields information from the end-users.
Instead of relying on the "Talk to Human" end of loop from Answer Bot which doesn't ask with the form.
View comment · Posted Jan 07, 2021 · Han Yang T
0
Followers
0
Votes
0
Comments