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Han Yang T's Avatar

Han Yang T

Joined May 13, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Han Yang T

Han Yang T commented,

CommentUsing AI agents for messaging

Shiyu Zhu 

Hi Shiya, Referring to your message here -

Have you tried adding a transfer to agent step after article suggestions as a way to prevent end-users floating in limbo?

I am unable to configure another step after Articles suggestion, in order to transfer to an agent.

 

The transfer to agent step will be helpful after Articles suggestion, then I can add the form to collect ticket fields information from the end-users.

Instead of relying on the "Talk to Human" end of loop from Answer Bot which doesn't ask with the form.

 

View comment · Posted Jan 07, 2021 · Han Yang T

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