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Laurene Dupas
Joined May 13, 2021
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Last activity Oct 26, 2021
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Latest activity by Laurene Dupas
Laurene Dupas commented,
CommentBuilding reports
Thank you @..., I will try it :)
View comment · Posted Apr 30, 2021 · Laurene Dupas
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Laurene Dupas commented,
CommentBuilding reports
Hi
I would like to make reports in which I exclude all tags containing "autosolve" in them.
We have 16 subsidiaries live on Zendesk right now (on one instance), so we have a bunch of autosolve tags.
Would it be possible to make a formula this way :
IF (NOT INCLUDES_ANY([Ticket tags], "*autosolve*")) THEN [Ticket ID] ENDIF
The stars between autosolve would make sure it would take all tags including this word.
Thank you for your feedback.
View comment · Posted Apr 29, 2021 · Laurene Dupas
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