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Laurene Dupas's Avatar

Laurene Dupas

Joined May 13, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by Laurene Dupas

Laurene Dupas commented,

CommentBuilding reports

Thank you @..., I will try it :)

View comment · Posted Apr 30, 2021 · Laurene Dupas

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Laurene Dupas commented,

CommentBuilding reports

Hi

I would like to make reports in which I exclude all tags containing "autosolve" in them. 

We have 16 subsidiaries live on Zendesk right now (on one instance), so we have a bunch of autosolve tags. 

Would it be possible to make a formula this way :

IF (NOT INCLUDES_ANY([Ticket tags], "*autosolve*")) THEN [Ticket ID] ENDIF
 
The stars between autosolve would make sure it would take all tags including this word.

Thank you for your feedback.

View comment · Posted Apr 29, 2021 · Laurene Dupas

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