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Kathy's Avatar

Kathy

Joined May 16, 2021

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Last activity Jul 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Kathy

Kathy commented,

CommentManaging Talk

Hi,

Is there a way to limit which group has access to call recordings?

Thanks!

View comment · Posted Feb 03, 2023 · Kathy

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Kathy commented,

Community comment Feedback - Ticketing system (Support)

This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all macros.

 

View comment · Posted Nov 16, 2022 · Kathy

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Kathy created a post,

Post Feedback - Ticketing system (Support)

I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason to have the subject line changed in our organization and has led to duplicate tickets, information going the customer that shouldn't. 

 

Posted Jul 22, 2022 · Kathy

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