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Kathy
Joined May 16, 2021
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Last activity Jul 19, 2023
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Latest activity by Kathy
Kathy commented,
Hi,
Is there a way to limit which group has access to call recordings?
Thanks!
View comment · Posted Feb 03, 2023 · Kathy
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Kathy commented,
This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all macros.
View comment · Posted Nov 16, 2022 · Kathy
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Kathy created a post,
I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason to have the subject line changed in our organization and has led to duplicate tickets, information going the customer that shouldn't.
Posted Jul 22, 2022 · Kathy
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