Erman Ates

Hello I'm looking for a place holder like  {{user.email}} in the Help Center templates but the editor doesn't like it:
1 error

not possible to access `email` in `user.email`

{{user.id}} is OK, {{user.name}} is OK, but not {{user.email}} why?

This would be a very cool feature! I've been on the look for such flexibility for a long time

We definitely need it, especially when it comes to fields and tags.
When I want to categorize my tickets that were closed only a few weeks ago, I can not do it. And this decreases the value I see especially in understanding the trends and reporting capabilities..

I am one of the huge fans of this feature request. I hope we will see it soon. Upvoted!

yes, I agree with 1 and 3.

I definitely do need them too.

Hello, how can I escape double quotes in text?

for example I'm trying to create hyperlink for google sheets and google sheets accepts

=hyperlink("url1","linkname") 

format. when I export the report as excel file and import to Google sheets, the hyperlink should work fine.. how can I concat better in explore?

see an example below:

"=HYPERLINK(?https://invicti.zendesk.com/agent/tickets/"+[Ticket ID]+"/events?comment="+[Update ID]+"?,?"+[Update ID]+"?)"

I need double quotes escaping in replacement of the question marks above. Is this possible?

If you delete a ticket in Zendesk, the corresponding case in Salesforce (SFDC) is left in Open status forever. It would be incredibly useful if the integration would know how to handle deleted tickets. Thanks!

Jira has permanent links to every comment. And everyone knows how useful that is for 10s of different purposes, I don't think there is more to tell about it.

Interestingly, this has not been put in place in Zendesk for 6 years (since the first comment on this thread).

To be honest, rather than customer feedback to recognize such a demand, following the other products in the market would have already risen the idea.

I hope this will be delivered soon.