Admin - Trane Support (JH)

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can views be refreshed automatically?

We depend on the auto refresh chrome extension (for Views) to meet our very demanding 10 minute first-reply SLAs. It stopped working a month ago and there is no feature native to the product to rep...

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• Admin - Trane Support (JH)
• Created May 11, 2021 16:44
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically assign a follow-up ticket to the original group / assignee

Elissa -  My large enterprise organization has the same challenge as Jennifer's. The issue with the trigger you shared is that we have no way to identify what group the ticket previously belonged t...

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• Admin - Trane Support (JH)
• Created June 29, 2021 19:57
• 3 votes

1. Community
2. Zendesk Suite Q&A
3. Enable/disable submit button in submit a request page

Tipene Hughes or Lydia C Any recommendations on how I can modify your code to check the status of a custom checkbox field and disable the submit button when it is checked / unchecked? 

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• Admin - Trane Support (JH)
• Created July 31, 2023 13:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Enable/disable submit button in submit a request page

Hey all - I'm looking to implement something similar, but would like to disable the submit button based on the status of a custom property (specifically a checkbox) that is visible in the form. Doe...

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• Admin - Trane Support (JH)
• Created July 28, 2023 14:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Tickets Solved Same Day They Were Created

Thank you for the suggestion Jacob, that worked for me! I'm now trying to modify this slightly to calculate the average resolution time of these tickets, but can't quite figure it out. Do you have ...

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• Admin - Trane Support (JH)
• Created August 08, 2022 13:18
• 0 votes