Jeffrey Heilman
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Activity overview
Latest activity by Jeffrey Heilman-
Jeffrey Heilman commented,
Thank you for the suggestion Jacob, that worked for me! I'm now trying to modify this slightly to calculate the average resolution time of these tickets, but can't quite figure it out. Do you have ...
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Jeffrey Heilman commented,
Elissa - My large enterprise organization has the same challenge as Jennifer's. The issue with the trigger you shared is that we have no way to identify what group the ticket previously belonged t...
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Jeffrey Heilman commented,
We depend on the auto refresh chrome extension (for Views) to meet our very demanding 10 minute first-reply SLAs. It stopped working a month ago and there is no feature native to the product to rep...