Admin - Trane Support (JH)

1. Community
2. Zendesk Suite Q&A
3. Tickets Solved Same Day They Were Created

Thank you for the suggestion Jacob, that worked for me! I'm now trying to modify this slightly to calculate the average resolution time of these tickets, but can't quite figure it out. Do you have ...

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• Admin - Trane Support (JH)
• Created August 08, 2022 13:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically assign a follow-up ticket to the original group / assignee

Elissa -  My large enterprise organization has the same challenge as Jennifer's. The issue with the trigger you shared is that we have no way to identify what group the ticket previously belonged t...

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• Admin - Trane Support (JH)
• Created June 29, 2021 19:57
• 2 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can views be refreshed automatically?

We depend on the auto refresh chrome extension (for Views) to meet our very demanding 10 minute first-reply SLAs. It stopped working a month ago and there is no feature native to the product to rep...

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• Admin - Trane Support (JH)
• Created May 11, 2021 16:44
• 4 votes