Agnieszka Kulpinska - Head of Customer Success
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Recent activity by Agnieszka Kulpinska - Head of Customer Success-
Thank you @... :)
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Has this metric now been removed?
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Hi, Jason. We were removing agents from one IVR-group to create the overflow for that particular IVR-line. Unfortunately, Overflow was also done for the remaining 3 other IVR-groups we have, which ...
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Hi, I like the Overflow option but is it possible to configure it in a way, that only calls to a certain IVR group will be routed to the external phone number, not all calls we get if everyone is b...