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Saeleum

Joined May 13, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Saeleum

Saeleum commented,

CommentViews, ticket status, and ticket fields

Hey Brett, 

I am gettin this error when tried what you said. 

{
  "error": {
    "title": "Forbidden",
    "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."
  }
}

Thank you for your help! 

View comment · Posted May 04, 2021 · Saeleum

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Saeleum commented,

CommentViews, ticket status, and ticket fields

Hi Brett, 

Thank you for your kind response. The ticket form id is not appended to the url in my case. Would be there any other way to find the ID? 

 

View comment · Posted May 02, 2021 · Saeleum

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Saeleum commented,

CommentViews, ticket status, and ticket fields

Hi Brett,

No, the ID does not show up in the URL. It ends with " ~ zendesk.com/hc/en-us/requests/new"

Thank you for your help in advance! 

View comment · Posted Apr 30, 2021 · Saeleum

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Saeleum commented,

CommentViews, ticket status, and ticket fields

If I can only have one ticket, do I have ticket form ID? - Can't find on ticket form setting.

View comment · Posted Apr 29, 2021 · Saeleum

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Saeleum commented,

CommentUsers, groups, and organizations

Hi Robbert, 

I think I don't have ticket form ID. I can have one ticket form as I am on Support Professional. I do really need to hide the ticket form based on user's organization. How can I achieve this without ticket form ID? or how can I find the ticket form ID? 

View comment · Posted Apr 29, 2021 · Saeleum

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