Joanna Woroniecka
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Total activity31
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Last activity
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Activity overview
Latest activity by Joanna Woroniecka-
Joanna Woroniecka commented,
Hi! We're struggling with the same issue. We're quite often adding followers and would love them to be notified of this fact asap. Trigger or automation allowing to do that would be great.
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Joanna Woroniecka commented,
Hi Amisha! Thanks a lot for your reply. Re. 1 This problem was already solved. Re. 2 Thank you very much for this hint! Re. 3 I am afraid that now it’s even worse as email recipients are now not vi...
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Joanna Woroniecka commented,
Hi Zendesk team, Any news on separating the type of side conversation between: Email Slack / other instant messaging apps? It was already reported some time ago by Nemo some time ago in this p...
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Joanna Woroniecka created a post,
New Agent Workspace - recipients of emails not visible
CompletedHi, In the old Agent Workspace we were able to quickly check the recipients of the emails. It used to be visible in the ticket thread and it was extremely useful. In the new Agent Workspace you nee...
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Joanna Woroniecka created a post,
New Agent Workspace - changing the requester
Hi, Quite often we need to change the requester of the ticket. Usually it happens when for example our Sales Team submits the ticket on behalf of the customer. In such cases we change the requester...
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Joanna Woroniecka created a post,
New Agent Workspace - formatting
Not plannedHi, Our Support Engineers very often need to paste some code snippets as a part of reply to our customers. In the new Agent Workspace we're having issues with formatting in the code blocks. For exa...
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Joanna Woroniecka created a post,
New agent workspace - rich text not supported/problems with text formatting + general feedback
Hi, We are using new agent workspace since a few weeks. In general we like it, the most problematic for us is not supported rich text/problems with formatting email messages from customers. Quite o...
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Joanna Woroniecka commented,
Hi, Are there any updates on this matter? It seems that current Zendesk reporting is counting all the links inserted to the ticket (so not only links to FAQ articles inserted either via Knowledge C...