mgp
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Activity overview
Latest activity by mgp-
mgp commented,
This is still a very much wanted feature. We have been using Zendesk as an internal ticket platform for years, but we are considering moving elsewhere once we start using Zendesk for our external s...
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mgp commented,
+1 For custom statuses. Several issues can be addressed using this feature. 1. Better visibility for the agent and customer about the current state of the ticket (fx. work-in-progress) 2. Ability t...