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Candy Chang
Joined May 13, 2021
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Last activity Oct 26, 2021
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Latest activity by Candy Chang
Candy Chang commented,
CommentService Level Agreements (SLA), macros, and CSAT
Hi team,
I reviewed the previous comment but don't quite understand it. Did you mean that the virus scanning program installed on users' device triggered those "unexpected" bad ratings?
Thanks.
View comment · Posted Feb 16, 2021 · Candy Chang
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Candy Chang commented,
CommentService Level Agreements (SLA), macros, and CSAT
The issue persists.
We found that these "false" bad ratings usually occurred at the next hour after the survey was sent.
View comment · Posted Feb 14, 2021 · Candy Chang
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