Recent searches


No recent searches

Candy Chang's Avatar

Candy Chang

Joined May 13, 2021

·

Last activity Oct 26, 2021

Following

0

Followers

0

Total activity

3

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Candy Chang

Candy Chang commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hi team,

I reviewed the previous comment but don't quite understand it. Did you mean that the virus scanning program installed on users' device triggered those "unexpected" bad ratings?

Thanks.

View comment · Posted Feb 16, 2021 · Candy Chang

0

Followers

0

Votes

0

Comments


Candy Chang commented,

CommentService Level Agreements (SLA), macros, and CSAT

The issue persists.

We found that these "false" bad ratings usually occurred at the next hour after the survey was sent. 

View comment · Posted Feb 14, 2021 · Candy Chang

0

Followers

3

Votes

0

Comments