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Daniel

Joined May 13, 2021

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Last activity Oct 16, 2021

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Daniel commented,

CommentHow to manage user access

Hi @... - can you confirm, is there really no way to limit which users and organizations show up when searching, even when the agent can only see tickets requested by users in his/her organization?

Per the initial reply on this thread: "Although restricting an agent's access to see only tickets in their group restricts what tickets they can see in the search results, this does not affect the visibility of other search results, such as users or organizations."

I noticed that when I put an agent in an organization and set it so the agent can only see tickets requested by users in his/her organization, they can still search for all users. 

In fact, that can even create tickets for other end users not in their organization, but then they can't access that ticket. Can you please help me ASAP? Thank you!

 
 

View comment · Posted Jun 08, 2021 · Daniel

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Daniel commented,

Community comment Developer - Zendesk SDKs

Nice work, @...! This is super helpful.

View comment · Posted Mar 26, 2021 · Daniel

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