Tony Lenox

My organization has a need for this capability as well.  In fact, the lack of this is causing more problems for us than the suggested danger of 'cross talk' that may occur (other community thread; re danger of subject line with numbers causing link to wrong ticket).  I echo the comments made by others in this thread and other/related Zendesk community threads where users have requested the need for this capability.  Other systems allow this, and rather easily avoid the 'cross talk' problem the Zendesk has pointed out.

To those of us who have used (several) other ticketing systems which successfully accommodate this functionality, this feels a lot like Zendesk telling their user community that they know what we need better than we do...   c'mon guys.