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Aaron Hu

Joined May 13, 2021

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Last activity Dec 18, 2023

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Latest activity by Aaron Hu

Aaron Hu commented,

Community commentAnnouncements

Let me get this right.


If you like our product, we take what you love and take it away. But bring it back as a paid feature. This is a basic feature. This isn't asking you about enterprise groups or security changes.

So done with Zendesk.

View comment · Posted Dec 18, 2023 · Aaron Hu

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Aaron Hu commented,

Community comment Feedback - Ticketing system (Support)

I don't understand why Zendesk changed this. The newest email on top was so much better. Now I have to scroll to find the latest reply. Since Zendesk isn't changing this, our team is going to change to use another software. It's that serious!

View comment · Posted Dec 15, 2023 · Aaron Hu

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Aaron Hu commented,

Community comment Feedback - Ticketing system (Support)

When will you reverse the update? Candid feedback, the last message on the bottom sucks! I now have to read previous replies because it's a long chain. There needs to be an option to move it back. Not sure where the product manager got the idea this is a good workflow, they must not use Zendesk. 

View comment · Posted Aug 04, 2023 · Aaron Hu

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Aaron Hu created a post,

Post Q&A - Tickets and email

Is there a way to have new email on top instead of the bottom? It appears that I have to scroll through all the replies before seeing the next email.

Posted Aug 03, 2023 · Aaron Hu

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