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yakov shaul

Joined Oct 22, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by yakov shaul

yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

After 10 years, you're finally thinking about this.
Great. Thank you.
There is no workaround but to delete one organization and loose the link to its existing tickets.
We would still appreciate if you finally add this basic option.
Thanks.
Yakov.
Support manager at Pyramid Analytics.

View comment · Posted Aug 12, 2021 · yakov shaul

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yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

This request will probably never happen.
It was requested back in 2011.

Seems like Zendesk Do not see Organizations as a priority.

You can see the same attitude when you click customer list and you see individuals users as customers.
as this may be true to a business like a store, it does not suit a situation where clients are Organizations and not individual users.

if they cannot see that much, why would they ever bother with merging organizations.

Sorry, but I just lost hope here.

View comment · Posted Oct 31, 2016 · yakov shaul

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yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

I'm sorry to say, but it seems like they just don't care.
They are a big company now.
I'm waiting for this since 2011
I have an open support case as well which is going no where.
I find it hard to believe this will ever be done.

View comment · Posted Mar 17, 2016 · yakov shaul

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yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

ok then. waiting with anticipation.
Thank you for the update..

View comment · Posted Aug 10, 2015 · yakov shaul

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yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

We are waiting for a long time for this feature to come out and help us clean the organizations mess.

This is particularly important when Zendesk Salesforce integration is on and is creating plenty of duplicated organizations in Zendesk.

Generating tickets reports on organizations is useless because of that.

Please raise the priority on this request.

Thank you.

View comment · Posted Apr 12, 2015 · yakov shaul

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yakov shaul commented,

Community comment Feedback - Ticketing system (Support)

Yes. this feature is needed urgently.

View comment · Posted Nov 10, 2014 · yakov shaul

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