Sharon Burton

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

It's beyond bad this feature doesn't exist. I imported and cleaned up 60 articles that are going thru "review" (don't get me started on the poor review process). After they're approved, we need to ...

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• Sharon Burton
• Created March 17, 2022 16:10
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating new content for review

This is all lovely, but when the reviewer changes the content, the article falls out of review. This is not a robust process and will be a huge issue for us as we scale next year. Our process requi...

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• Sharon Burton
• Created November 30, 2021 20:46
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

We have steps that are very similar across articles for the first 3 to 5 steps and then the procedure varies. I would want ordered lists and unordered lists in that block. I would want to apply bol...

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• Sharon Burton
• Created July 28, 2021 13:47
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Are we going to get at least formatting in the content blocks soon? Graphics would be awesome, too. I'm living in horror of the time a screen shot we use across multiple articles needs to be found ...

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• Sharon Burton
• Created July 08, 2021 14:53
• 1 vote

1. Guide
2. ...
3. How to manage the help center
4. How are promoted articles sorted on the home page of the Help Center?

I want to rename Promoted articles to Recently updated. How? I can't find the string in anything.

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• Sharon Burton
• Created March 15, 2021 17:02
• 0 votes