Louis Tan

Hi Benjamin,

The main use case for me on this request is that when Zendesk serves as helpdesk system in one company, there will be a lot of users who are agents but needs to submit a request.  While, the ticket submitting experience is totally different from end-user and agents, and there are chances to put wrong information and jump steps (for example, it allows agent to input any name in 'ticket submitter' field), the UI looks wired with lots of space wasted on the right side for 'subject' and 'description' but limited size of customized field. This can be solved via enable agent to submit ticket via end user view.  

In short, one view for one certain task - ticket submission;  Right now there are two different ticket submission experience depends on roles.