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Teresa Goodnough
Joined May 13, 2021
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Last activity Mar 27, 2023
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Latest activity by Teresa Goodnough
Teresa Goodnough commented,
Hi, need to know as soon as possible. Can you report out on a user's primary and secondary email address? If so how?
View comment · Posted Mar 27, 2023 · Teresa Goodnough
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Teresa Goodnough created a post,
Ticket tabs for our team work more efficiently with the Ticket Number and the Ticket Subject. At minimum at least add the option to display Ticket Number and Requester Or Ticket Number and Ticket Subject. Doing so would enhance the agents experience.
Posted Feb 23, 2023 · Teresa Goodnough
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Teresa Goodnough commented,
The agent experience would be enhanced if there is an option to change the view from "oldest to newest" or "newest to oldest". This update would allow the agents more options to organize their workspace.
View comment · Posted Feb 23, 2023 · Teresa Goodnough
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Teresa Goodnough commented,
100% agree our team needs the ticket subject back in the tab title or the option to use Ticket Subject and Ticket Number or Requester and Ticket Number
View comment · Posted Feb 23, 2023 · Teresa Goodnough
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