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Kris
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Kris
Kris commented,
Community comment Feedback - Ticketing system (Support)
I agree with Dkmedia Killowatt's suggestion. Give the option to "lock" solved tickets, and only allow agents to reopen it.
There would be a new view called "Comments" where these solved tickets with new comments would show up. When you open the ticket to view it, its marked as "read" and then disappears from this view.
View comment · Posted Jan 17, 2017 · Kris
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