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Paul Webber

Joined May 13, 2021

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Last activity Apr 01, 2023

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Latest activity by Paul Webber

Paul Webber commented,

Community comment Q&A - Help center and community

Hi Brett Bowser - This was exactly what I was after and works with the newer verison of the Copenhagen theme. Happy for you to close the thread if you feel its duplicate.

Many thanks to Ifra and yourself.

View comment · Posted Apr 01, 2023 · Paul Webber

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Paul Webber created a post,

Post Q&A - Help center and community

Hi

Seeing as the other post is now closed, I would like to know if there's a way to add a Submit a Request Button in a different location to the default? The default top right location is small and not very obvious, which is surprising given the support portal is predominately used to raise support requests.

The previous post does explain how to add a button in the form of a category, however, those instructions don't seem to transfer you to the redirected new request page.

When I add the advised code into the home page, it effectively breaks the other category links and routes them all to the category that was created to get the new Submit a Request button.

Posted Mar 28, 2023 · Paul Webber

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Paul Webber commented,

CommentViews, ticket status, and ticket fields

Any updates on adding custom statuses?

View comment · Posted Apr 12, 2021 · Paul Webber

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