B3 Group Inc

Can someone from Zendesk tell us the use case for not showing forms for agents? As a developer, I can't imagine this is difficult to fix. I assume the guide checks for role and if it isn't end user, the submit a request button isn't shown. At minimum all that is needed is a toggle switch in admin panel that asks, "Show Submit a Request to Agents?" Yes or No. Then in that check referenced above, add the method to look for this.

And if you want to get fancy later on, allow or disallow it by role. But this is something that should take no more than an hour to fix, unless the technical debt for the zendesk platform is super ridiculous.

Internal department needs for us. We are using Zendesk internally, so many times are agents are also end-users.  I.e. Accounting has a form that a Technology staff member needs to fill out. Because the technology staff member is an agent, they cannot see the form when navigating to it in Guide.