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Fernando Mendes

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Fernando Mendes

Fernando Mendes commented,

CommentManaging your email

Team

I hope you can help me here please!

I have Brand A, B and C.

1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).

2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A

3. Any reply with brand A is going with the correct format and help e-mail address.

4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.

 

I tried to be as clear as possible and I do hope someone could help me here.

 

Regards.

Fernando

View comment · Posted Mar 11, 2021 · Fernando Mendes

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Fernando Mendes commented,

CommentTicket management

Team

I hope you can help me here please!

I have Brand A, B and C.

1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).

2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A

3. Any reply with brand A is going with the correct format and help e-mail address.

4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.

 

I tried to be as clear as possible and I do hope someone could help me here.

 

Regards.

Fernando

View comment · Posted Mar 11, 2021 · Fernando Mendes

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Fernando Mendes commented,

CommentTicket management

Team

I hope you can help me here please!

I have Brand A, B and C.

1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).

2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A

3. Any reply with brand A is going with the correct format and help e-mail address.

4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.

 

I tried to be as clear as possible and I do hope someone could help me here.

 

Regards.

Fernando

View comment · Posted Mar 11, 2021 · Fernando Mendes

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