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Paul Stolz
Joined May 13, 2021
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Last activity May 09, 2022
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Latest activity by Paul Stolz
Paul Stolz commented,
CommentAI agent basics
Our customers get false resolutions on a consistent basis with this tool. My theory is that they are using an antivirus software that clicks through all links on an email, which ends up solving the case out for them before they even see the autoreply containing the suggested answers. Is there a workaround to allow the resolution language to only pop up in the article once a customer clicks on a suggestion instead of showing up in the body of the email itself?
View comment · Posted May 09, 2022 · Paul Stolz
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