Adam Fronteras

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Erin Glad to see its on the roadmap but can we have an eta , a road map is off little use unless we know when the road is likely to reach it's destination thanks  

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• Adam Fronteras
• Created October 14, 2015 08:46
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi this has been shown as planned fdor some time do we have an approx time scale,

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• Adam Fronteras
• Created September 11, 2015 12:14
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

we have about 100+ documents that we need to copy from one brand to another 

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• Adam Fronteras
• Created July 30, 2015 15:45
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

This is a major ISO27K issue as if two diffrent organisation tickets were accidently merge confidential data would be accidently shared. We have had tickets shared accidently before and its easy to...

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• Adam Fronteras
• Created February 13, 2015 16:21
• 10 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Can we have an idea of when this will be, onm the roadmap does not really help much in planning - 12 weeks, 12months,  12 years!  thanks Adam

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• Adam Fronteras
• Created February 13, 2015 15:54
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

we need this as well as using the target method causes problems if the person is already a cc on the ticket

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• Adam Fronteras
• Created August 13, 2014 13:42
• 0 votes