Andrew Paterson
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Recent activity by Andrew Paterson-
Fernando Duarte You can use the 'Set Child Tickets' button that is just to the left of the Send button when you create the Child Ticket.
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We have to use this method too despite the advice not to, all we want to do is add an internal note to the ticket when an automation has run so that the agent who picks the ticket up is aware of wh...
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This sounds like it could have a significant detrimental impact on how our teams work, in the email communicating this change you suggest that you also expect this when saying: 'To help minimise th...
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ThanksToby Sterrett, I was thinking of the former but the latter could also be a use case for us if it's possible (I didn't think that it was possible to tie a ticket to a org without specifying th...
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This functionality has made one of our high volume processes so much more efficient and less prone to human error. It works perfectly, thanks Toby Sterrett Selecting the Form is on the roadmap I se...
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Thanks Josef Prandstetter, that link doesn't seem to work for me though for some reason.
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This is a real issue for our agents who work night shift, there are third party solutions but they are not fit for purpose.
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@..., I can't find a workaround unfortunately. @..., @... would you be able to advise? Thanks!
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Hi, hiding fields works correctly for Agents, but Light Agents seem to be able to see all hidden fields. Is this expected behaviour? Thanks for your help, Andrew
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Thank you @... and @.... I have got it working but you are right in that the subsequent triggers run before the target executes! It does help me in some use cases though. Thanks again for your help...