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Richard Bailey

Joined May 13, 2021

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Richard Bailey

Richard Bailey commented,

CommentTicket customization

I agree that this system would be more useful if we could limit it to either certain brands, groups so the list of conditions could be tailored to different workflows without becoming too large. Maybe consider using the same nesting programming that already exists for macros, articles, etc...

View comment · Posted Feb 02, 2023 · Richard Bailey

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Richard Bailey commented,

Community comment Q&A - Chat, messaging, and widgets

Hey Christine, please refer to my previous screenshot on December 5th, 2022. The Chat product is not enabled and they are still receiving the message. Here is another copy to confirm his settings. 

 

 

View comment · Posted Dec 13, 2022 · Richard Bailey

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Richard Bailey commented,

Community comment Q&A - Chat, messaging, and widgets

Hey Gabriel, 

I appreciate the posts, but to clarify if your saying that the module is turned off and an agent uses multiple tabs he can get the message? I thought if the module was off and there was no license assigned it should not display for agents at all? 

View comment · Posted Dec 12, 2022 · Richard Bailey

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Richard Bailey commented,

Community comment Q&A - Chat, messaging, and widgets

So originally messaging was disabled and I did enable it to review some settings, but have since disabled it. Also the chat function is turned off for this user. Here is screenshots showing the settings I have for both messaging and the user's roles.

System Messaging setting:

Roles for the user that is reporting the pop up:

 

Any other ideas?

View comment · Posted Dec 05, 2022 · Richard Bailey

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Richard Bailey commented,

Community comment Feedback - Ticketing system (Support)

Just updating the thread with some new details. The need for feedback from some departments became so great we have had to deploy a separate survey program just so we can pull results from both agents and non agents. Would appreciate any updates if this is now on the roadmap for 2023? 

View comment · Posted Dec 02, 2022 · Richard Bailey

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Richard Bailey created a post,

Post Q&A - Chat, messaging, and widgets

We recently deployed the Agent Workspace and have been seeing a new error message about chat becoming disconnected. Since we do not use chat at this time I would like to disable/remove this notification. Is there some instructions or advice on how to disable it?

Posted Dec 02, 2022 · Richard Bailey

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Richard Bailey commented,

Community comment Feedback - Ticketing system (Support)

Just putting my support on this topic. We would benefit from having the ability to CSAT agents.

View comment · Posted Nov 17, 2021 · Richard Bailey

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