Richard Bailey
-
Total activity15
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions5
Activity overview
Latest activity by Richard Bailey-
Richard Bailey commented,
I agree that this system would be more useful if we could limit it to either certain brands, groups so the list of conditions could be tailored to different workflows without becoming too large. Ma...
-
Richard Bailey commented,
Hey Christine, please refer to my previous screenshot on December 5th, 2022. The Chat product is not enabled and they are still receiving the message. Here is another copy to confirm his settings. ...
-
Richard Bailey commented,
Hey Gabriel, I appreciate the posts, but to clarify if your saying that the module is turned off and an agent uses multiple tabs he can get the message? I thought if the module was off and there w...
-
Richard Bailey commented,
So originally messaging was disabled and I did enable it to review some settings, but have since disabled it. Also the chat function is turned off for this user. Here is screenshots showing the set...
-
Richard Bailey commented,
Just updating the thread with some new details. The need for feedback from some departments became so great we have had to deploy a separate survey program just so we can pull results from both age...
-
Richard Bailey created a post,
How to turn off "chat is disconnected" error?
We recently deployed the Agent Workspace and have been seeing a new error message about chat becoming disconnected. Since we do not use chat at this time I would like to disable/remove this notific...
-
Richard Bailey commented,
Just putting my support on this topic. We would benefit from having the ability to CSAT agents.