Richard Bailey
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Recent activity by Richard Bailey-
I agree that this system would be more useful if we could limit it to either certain brands, groups so the list of conditions could be tailored to different workflows without becoming too large. Ma...
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Hey Christine, please refer to my previous screenshot on December 5th, 2022. The Chat product is not enabled and they are still receiving the message. Here is another copy to confirm his settings. ...
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Hey Gabriel, I appreciate the posts, but to clarify if your saying that the module is turned off and an agent uses multiple tabs he can get the message? I thought if the module was off and there w...
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So originally messaging was disabled and I did enable it to review some settings, but have since disabled it. Also the chat function is turned off for this user. Here is screenshots showing the set...
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Just updating the thread with some new details. The need for feedback from some departments became so great we have had to deploy a separate survey program just so we can pull results from both age...
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Just putting my support on this topic. We would benefit from having the ability to CSAT agents.