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ETURCOTTE

Joined May 13, 2021

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Last activity Oct 16, 2021

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ETURCOTTE commented,

CommentGeneral questions about email and email template

Is there a way to hide the original message from the automated response?

Our customer are filling a form on our website and we create a ticket via the API. But in the form, the customer enters some informations and we do some calculations before our staff sees the ticket. But we would like to keep this information hidden from the automatic reply. How can we proceed?

View comment · Posted Feb 17, 2021 · ETURCOTTE

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