Mike Burns

You are right.  This request has been there for 4 years and still not moved on.

We have other tickets logged but again ignored

*Colin *if the "Product Managers are aware of this request" then why has nothing been done?

There are a number of requests on the forum like this one where users ask almost on their knees saying we need this but its being ignore.  To be blunt "Zendesk Product Managers" need to start communicate to the users and start making some significant changes in the product otherwise your user bases will start to walk.  As for us we are already looking at other software options as we all our software suppliers we look to have a two way street, we commit to them and give them our backing and they commit and develop the product, we have being using this product since 2012 and the only major development we have seen is on SLA's in 3 years.

With To date 48 Comments saying "YES  WE NEED THIS" does Zendesk read these.  What’s the point of giving feedback when they don’t look at it???

I'm surprised to see this is a 3 year old request and more surprised on the number of people who are asking for it and it's still waiting to be done.

 

Come on Zendesk pull your figure out and get this done.

 

On the work around at the top unfortunately does not work, I've moved all the users but the logged tickets have not moved.