Shane Pinnell

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Just adding my 2¢. Created a trigger that replies to any email with "Thank You" or "Thanks" in the comment on a solved ticket. The reply has [Reopen] in the subject and asks them to resubmit if the...

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• Shane Pinnell
• Created September 10, 2020 21:53
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

While this has been an ongoing annoyance with Zendesk for years for me, at this point I would happy with just being able to curate the autopopulate list of tags. That would help alleviate the rando...

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• Shane Pinnell
• Created July 23, 2018 22:20
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

The first request was in 2009, the "Official Comment" was from about 6 months ago? Is this in the works or should I give up on it?

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• Shane Pinnell
• Created May 02, 2018 20:05
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Agreed! 100% The legal argument is easily solved by ensuring an appropriate audit trail for all modifications, which Zendesk already provides. The inability to modify tags makes tagging all but use...

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• Shane Pinnell
• Created February 14, 2018 17:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Andrew Reback +1 for this, as it stands tags are all but useless for me.

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• Shane Pinnell
• Created January 08, 2018 19:09
• 1 vote