Nicky Clark
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Total activity29
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Last activity
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Activity overview
Latest activity by Nicky Clark-
Nicky Clark commented,
Andras Guseo fab, glad that was able to get you partially sorted. That second requirement is certainly trickier, and I can't think of any way to achieve that within a single view. Good luck!
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Nicky Clark commented,
Andras Guseo I can assure you that view works perfectly for us. Why don't you give it a try? The any conditions are an "or" condition, meaning you will only see tickets for which the Assignee is ...
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Nicky Clark commented,
Hi Andras Guseo, we have a view like that which is designed to show our agents any tickets that require their attention. Under 'Tickets can meet any of these conditions to appear in the view', you...
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Nicky Clark commented,
It looks like this would be a good community post to vote and comment on - https://support.zendesk.com/hc/en-us/community/posts/5196533912218-Allow-admin-to-prevent-certain-fuzzy-search-matches
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Nicky Clark commented,
I completely agree. We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible matches, and they feel overwh...
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Nicky Clark commented,
Yes, we're also seeing this issue today, which renders the search effectively useless. A search for 'Teams' returns our article titled 'Teams' (and which contains the term team or teams forty-three...
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Nicky Clark commented,
Is there a way to disable or reduce fuzzy search? We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible ...
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Nicky Clark commented,
+1. This is marking invitations sent to us by clients from our own software as a phishing risk, not to mention emails from trusted clients. We use tags for visibility of important information, and ...
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Nicky Clark commented,
I'd like to add our use case to this thread. We have all of the same issues as the above users, but for us it's also crucial that we do not turn on the "Make email comments from CCed end users pub...
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Nicky Clark commented,
This would be a great feature for us. We know that by opening up a public community forum, people will naturally look at it as a good place to submit product feedback and feature requests. However...