Nicky Clark
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Total activity26
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Last activity
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Activity overview
Latest activity by Nicky Clark-
Nicky Clark commented,
It looks like this would be a good community post to vote and comment on - https://support.zendesk.com/hc/en-us/community/posts/5196533912218-Allow-admin-to-prevent-certain-fuzzy-search-matches
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Nicky Clark commented,
I completely agree. We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible matches, and they feel overwh...
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Nicky Clark commented,
Yes, we're also seeing this issue today, which renders the search effectively useless. A search for 'Teams' returns our article titled 'Teams' (and which contains the term team or teams forty-three...
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Nicky Clark commented,
Is there a way to disable or reduce fuzzy search? We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible ...
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Nicky Clark commented,
+1. This is marking invitations sent to us by clients from our own software as a phishing risk, not to mention emails from trusted clients. We use tags for visibility of important information, and ...
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Nicky Clark commented,
I'd like to add our use case to this thread. We have all of the same issues as the above users, but for us it's also crucial that we do not turn on the "Make email comments from CCed end users pub...
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Nicky Clark commented,
This would be a great feature for us. We know that by opening up a public community forum, people will naturally look at it as a good place to submit product feedback and feature requests. However...
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Nicky Clark commented,
We have 4 brands and use Andrew’s code to show the correct logo for general ticket emails where the footer equals “This email is a service from [BRAND]“. It works perfectly, but for the Guide/Comm...
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Nicky Clark commented,
We have this issue even when the CC'd user is included in the ticket CCs and their comment comes in as a valid public reply. Only responses from the original requester are accounted for in SLAs an...
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Nicky Clark commented,
We have a very similar requirement to the comments from Elvis from 4 years ago. The 'Latest Update' sorting is not useful for us, as it means any agent touches (adding internal notes, updating tick...