Alissa Wilczynski
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Total activity11
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Last activity
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Activity overview
Latest activity by Alissa Wilczynski-
Alissa Wilczynski commented,
I should also be specific - my problem is in finding a way for Zendesk to count the number of tickets in a certain status and use that in the trigger. It's clearly possible in Explore, but I can't ...
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Alissa Wilczynski created a post,
How can I notify managers when the number of New and Open tickets exceeds a certain threshold?
I'd like to set up notifications for our managers, so they know they need to schedule additional staff on support. I'd like to be able to set a trigger that would email them when the total number o...
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Alissa Wilczynski commented,
My use case is very similar to the original poster and the headache is enormous. Please fix.
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Alissa Wilczynski commented,
I have content in 3 languages, where English is the "parent language" and Chinese and Japanese are linked as "child" articles. I need to move this content to Zendesk. How do I migrate while maintai...