Alissa Wilczynski

1. Community
2. Zendesk Suite Q&A
3. How can I notify managers when the number of New and Open tickets exceeds a certain threshold?

I should also be specific - my problem is in finding a way for Zendesk to count the number of tickets in a certain status and use that in the trigger. It's clearly possible in Explore, but I can't ...

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• Alissa Wilczynski
• Created August 18, 2021 19:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

My use case is very similar to the original poster and the headache is enormous. Please fix.

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• Alissa Wilczynski
• Created July 24, 2021 21:13
• 1 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Migrating existing content to your help center

I have content in 3 languages, where English is the "parent language" and Chinese and Japanese are linked as "child" articles. I need to move this content to Zendesk. How do I migrate while maintai...

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• Alissa Wilczynski
• Created February 22, 2021 21:19
• 0 votes