BurghGal4Life

Oh my goodness Gabriel! THANK YOU! They couldn't tell me anything, and after I left for the day... they still needed more info... You just saved my whole day! 

I DID use "set tags" for that ticket... and have switched to "add tags" and it works perfectly! 

Hi all! Any help would be much appreciated. .. I've recently updated our system and can finally use custom ticket forms.. One is using a drop down field with about 8 options. When a user chooses from this field, it is not carrying over to the ticket..  When the agent received the ticket, that field shows as default (blank) rather than the option that the user selected. 

I've cleared cookies, cache, tried multiple browsers and it still shows up blank.. 

To test, I tried with the multi-select field and the same thing happened as well.. Only physically typed in fields are carrying over, and while that's an option for now, it's not the solution we need for good.. This issue is keeping us from being able to properly assign our tickets.

I tried ZD support chat, but sat for over 30 mins in between responses with nothing back.. not sure it's being watched or what... 

 

TIA for any help, suggestions, etc

+1 here.. I saw on another post that it's apparently in the works but.. 

"This is currently only planned for Guide Enterprise. Since this is still in EAP, nothing is concrete yet "

 

I'm disappointed because as a small business, not everyone can afford the big packages... I use this feature on Vimeo all the time for including a tutorial on multiple showcases... Wish it was available here.. So many people are wanting it... Hopefully they'll make it available down the line.. I'm kinda frustrated with all the nickel and dime-ing ..