Recent searches
No recent searches

Mandy at Paperless Post
Joined May 13, 2021
·
Last activity Jun 30, 2022
Following
0
Followers
0
Total activity
31
Votes
23
Subscriptions
5
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mandy at Paperless Post
Mandy at Paperless Post commented,
These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party
View comment · Posted Apr 11, 2022 · Mandy at Paperless Post
0
Followers
0
Votes
0
Comments
Mandy at Paperless Post commented,
Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:
Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.
This in June of 2020:
Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.
And now finally this update:
We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.
View comment · Posted May 05, 2021 · Mandy at Paperless Post
0
Followers
0
Votes
0
Comments
Mandy at Paperless Post commented,
Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:
Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.
This in June of 2020:
Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.
And now finally this update:
We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.
View comment · Posted May 05, 2021 · Mandy at Paperless Post
0
Followers
3
Votes
0
Comments